CX Storytime Tale of The Bird and the Baggage
Stay tuned for a story of empathy, failure, and personal redemption. This is the CX Storytime tale of…. The Bird and the Baggage The Story ACT ONE: Alone, at the end of the driveway sits Don. A...
View ArticleCX Storytime Tale of Never too Proud for Pinenuts
Stay tuned for a tale of loss, resurrection, and a small victory This is the CX Storytime story of…. Never too Proud for Pine Nuts The Story ACT ONE Linda and Cindy worked in downtown Vancouver for a...
View ArticleCX Storytime Tale of The Anti-Social Socialite
What does it look like when an entrepreneur doesn’t practice what they preach? Stay tuned for a story of literary frustration, online confusion and broken promises. This is the Customer Experience...
View ArticleCX Storytime Tale of The Time that Retail Forgot
When is 10 minutes not 10 minutes? The concept of time can mean different things to different people. What happens when that very concept gets in the way between a customer and a retail company? Stay...
View ArticleThe CX Storytime Tale of The Disappearing Digits
What if you felt like you left your computer, with all it’s personal and valuable information available to attack? What if the one service who could help made it impossible to contact them? Stay tuned...
View ArticleCX Storytime Tale of A Dish Bear-ly Served Cold
What if you could make the ordinary, a little more extraordinary? What if you could be a hero in your customers tale? Stay tuned for a story of missed destinations, unexpected fairy tales, and a little...
View ArticleCX Storytime Tale of The Jilted Jewelry Store
Being treated like a thief, is not how you build a relationship, in life, in love and certainly not on the floor of a jewelry store. Stay tuned for a story of growing anticipation, inappropriate...
View Article11 Pieces of Inspiring Customer Contact Week Wisdom
I really like the distinction between inspiration and motivation. While one comes from within (you can only motivate yourself), the other comes from everywhere and any where. We can be inspired by the...
View ArticleManaging a B2C Breakup and 3 Ways to Win Them Back
Are you taking the steps needed after a B2C breakup to keep the relationship alive? You’ll hear a lot of organizations talk about “relationship marketing” or building “customer loyalty” and the...
View Article2020 Vision – Ways to Connect L.E.S. in your New Year
Are you clear with how you’ll improve your organization next year? The year is 2020, and so should be your vision. It’s the end of the year and the start of a new decade, a great time to make some...
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